Please read through carefully as these Terms and Conditions (T&Cs) govern the client’s (“you”, “your”) contract with the reservation and rental of any property with Rentmojacar SL (“RM”, “we”, “us”, “our”), with Spanish company registration number of B04756649.
Our contract with you is for accommodation only and you must be aged 18 years or over. It is your responsibility to arrange flights. Should your flights be subsequently cancelled or flight times altered, whilst we will do everything possible to accommodate your changes, we are not liable if we are unable to do so. Cancellation as a result will be applicable to our usual Cancellation Policy.
If you have any special requirements or disabilities, you must advise us at the time of booking so that we can ensure the proposed accommodation is suitable for purpose.
ACCURACY OF WEBSITE
We have endeavoured to ensure that all information contained within our website is accurate to the best of our knowledge and understanding however, as all of our accommodation is individually owned, there may be occasions when furnishings and facilities may differ from the photos or details provided as our owners have the right to make changes to their property. If you are booking your property based on a particular facility offered, please ensure that you make us aware of this at the time of your reservation.
All prices quoted on our website are in Euros (€).
The cost of your accommodation does not include any extra chargeable services that you may use whilst at the property.
In rare cases, errors may occur when inputting prices into our reservations system or website. Any contract entered into on the basis of an inputting error will be void. In this unlikely event, you will be given the choice to either proceed with the correct price or cancel with a full refund if any amount has been paid.
ARRIVAL & DEPARTURE TIMES:
Arrival times at the property will be from 3pm and departures before 10am.
We consider travel insurance essential and it is strongly recommended in all cases. It is your responsibility to ensure that you provide your own comprehensive travel insurance, from the time of booking, to include injury, death, repatriation, medical, damage, loss or cancellation by you.
BOOKING AND PAYMENT
Once you have chosen your accommodation, you will be sent a confirmation email and a payments link. The contract only becomes binding upon receipt of the deposit or final payment if the booking is within 6 weeks. If the deposit/final payment is not received within this time to secure the booking, we reserve the right to cancel your reservation and release the dates. Any cancellation by us will only be actioned after sending a minimum of one notification of intention by email.
Key collection details will be sent once the required information to comply with the Tourism Laws in Andalucia have been received – the request for this information will be sent to you approximately 2 weeks before your arrival date.
AMENDMENT TO BOOKING
If, after payment of the deposit, or the amount in full, you want to amend your booking by a couple of days either way, we will endeavour to assist where possible, subject to availability and compatibility with surrounding reservations.
Any notification of cancellation by you needs to be by email to Rentmojacar SL at firstname.lastname@example.org. The cancellation takes effect from the date the request is received and cancellation fees are as follows: 45 days prior to departure date – deposit will be refunded minus administration fee of 30€.
0 – 44 days prior to departure date – loss of 100% of the total cost of your booking.
If you have to cancel for a reason covered by your insurance policy (we recommend comprehensive travel insurance to be taken out in all instances, at the time of booking), you may be able to reclaim the cancellation fees. Claims must be made directly to the insurance company concerned. No refunds will be given for any member of the party not travelling or for unused services. CANCELLATION OR AMENDMENT TO YOUR BOOKING BY US In the unlikely event that the accommodation booked by you becomes unavailable, and we have to amend or cancel your booking, you will be notified, by email, as soon as possible. At this time, you will be offered, subject to availability, alternative accommodation. Should we be unable to provide you with alternatives or none of the options offered are acceptable to you, you will be entitled to a full refund of any monies paid. We shall not be liable for any costs to you other than a refund for the accommodation.
This is reserved exclusively for the people named on the booking form. You and your party agree not to use the property for any events, commercial or illegal purpose, including subletting it, or otherwise allowing anyone to stay in it who has not previously been named on the booking form.
On departure, the accommodation should be left in a clean and tidy condition, with the dishwasher emptied, the BBQ clean and any rubbish disposed of, as per local instructions.
CONCERNS, ISSUES AND COMPLAINTS
In the unlikely event that you have a problem, regarding the accommodation, during your stay, please ensure that you email Rentmojacar at email@example.com as soon as possible so that action to resolve the issue can be taken immediately. We will do our utmost to resolve the situation as quickly as possible but would respectfully ask that you make allowances for local working times and holidays.
Unfortunately, we cannot be held responsible for failure of public supply or utilities such as water or electricity.
BUILDING WORKS, THIRD PARTY NUISANCE, NATURAL ENVIRONMENT AND PESTS On occasion, building work and its associated noise may occur in and in most cases, we are not notified in advance when it will begin. In the event we are aware of such work that will affect your holiday, prior to your arrival, we will notify you as soon as possible.
We cannot be held responsible for any building work that commences during your stay but if such work begins and is affecting your holiday, please report this to to Rentmojacar on firstname.lastname@example.org . We will endeavour to get the work stopped if possible and if this is not possible and it is found to be unreasonably invasive, we will offer you alternative accommodation, subject to availability. The cost of the alternative accommodation, if greater that the original accommodation booked, must be paid by you and reclaimed on your holiday insurance cover.
We cannot be held responsible for nuisance caused by any third parties, including noise from disruptive behaviour from guests staying in nearby accommodation or on the street, loud music or passing traffic.
We cannot be held responsible for any discomfort or inconvenience caused by the natural environment and wildlife, including climate, insects, rodents and barking dogs.
It is your responsibility to ensure all appropriate travel documentation is produced, in order and compliant with the relevant country that you are travelling from and to. We do not accept any responsibility if you cannot travel because you have not complied with passport, visa or immigration requirements.
ACCIDENTAL DAMAGE WAIVER (ADW)
This is optional, but recommended in all cases, and is subject to an additional cost (nonrefundable), included on your booking, at the time of quotation. You may opt out of the ADW however, you must then supply credit card details and sign the form that will be sent to you prior to your arrival. If you notice any damage on arrival, this will need to be reported to our local representative within 24 hours. Any other damage that is not reported will be deemed to have occurred during your stay.
Where it is considered that the damage has occurred intentionally or as a result of negligence, the ADW/ damages deposit becomes null and void and you become liable for the cost of repair or replacement.
DAMAGES, BREAKAGES AND ADDITIONAL CLEANING
If you opt out of the ADW, bookings will be subject to a refundable Damage Bond.
You accept responsibility for the proper conduct of yourself and any members of your party, whilst on holiday, including physical and verbal assault on our resort staff. If you or any member of your party negligently or wilfully causes any damage to accommodation, property or person, you agree to compensate us against any loss suffered by us, including legal costs, arising from such damage. Failure to pay for serious damage can result in the local authorities being called to intervene.
All breakages should be reported to our local representative and, if required, paid for prior to departure. We reserve the right to claim for any serious damage or breakages, considered negligent, not reported and found after departure.
We also reserve the right to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the local representative, person in authority or us, as to cause or likely to cause danger upset or distress to anyone else or damage to the property. In this instance, no refund will be forthcoming.
Whilst the property may have measures in place to enhance your safety this in no way implies that we accept responsibility for your personal safety and we will not, under any circumstances, consider any claims for compensation arising from personal injuries that occur within the property or property grounds.
If, during your stay, you consider anything unacceptable, that may result in injury to you or members of your party, then you must immediately contact your local representative at Rentmojcar at email@example.com.
WELCOME PACKS Welcome packs can be booked at an additional cost. Any welcome packs or products supplied by us in the property are used/consumed at your own risk, please read all labels carefully if you have any allergies.
FORCE MAJEURE You will not be compensated if we have to cancel, with full refund, or change your accommodation arrangements in any way because of unusual or unforeseen circumstances outside of our control, including war, riot, terrorist activity, natural or nuclear disaster, industrial dispute, fire, forces of nature, epidemics, pandemics, or unavoidable technical problems with transport. No compensation, costs or expenses of any amount, including the cost of securing alternative accommodation will be paid by us.
DATA PROTECTION POLICY
We are committed to protecting your personal information held by us for your booking. We will only hold personal data for contractual purposes and relevant to your booking. The information may also be provided to public authorities, such as Guardia Civil, Customs or Immigration, if required by them, or as required by law. It will not be used or passed on for marketing purposes, without your consent.